Your questions answered

How are the artworks on Select chosen?

Our artists are carefully chosen, and they decide which pieces to make available. We do review all content and may remove a work if its authenticity comes into question.

Who is eligible to sell on SELECT?

All of our artists have a strong track record in their home country. We seek out talent from around the world to bring you a diverse, premium-quality international selection. To learn more about how we choose our artists, click here!
Are you an artist? Feel free to submit your application here. We review every submission.

Are any of the artworks available as prints?

Every piece on SELECT is an original artwork — none are reproductions, and no further editions are issued by the artist (particularly for photography).

Do artworks come with a certificate of authenticity?

Every artwork sold on SELECT includes a certificate of authenticity signed by the artist.

The piece I wanted is no longer available — can I request a commission?

Several of our artists are open to commissions — feel free to reach out if the piece you had your eye on is no longer available!

Are all works on SELECT available for purchase?

Not necessarily — some works may already have found a buyer. If a piece has been sold, you'll see this noted on the artwork page. If you can't find something you love, don't hesitate to get in touch — we can suggest other works by our artists, including pieces not yet listed online. Some of our artists also take commissions!

Can all works be framed?

Of course. In some cases the artist has already selected a frame, and we can share a photo of it. If the piece is unframed, simply let us know at the time of purchase that you'd like it framed — we'll take care of finding the ideal frame for you.

Who covers the cost of framing?

When an artwork comes already framed, the frame is part of the piece and is included in the listed price.
If the work is unframed, Select provides framing at an additional cost, which will be added to the artwork price. We always ensure the framing cost stays within your budget.

Do you provide personalised recommendations?

Our mission is to connect collectors with the right artworks. But browsing through thousands of pieces takes time — and we can help you save it!
We can put together a personalised shortlist of around twenty works chosen specifically for you. To receive yours, get in touch at advisors@select-art.com and we'll respond within 48 hours.

Is there a fee for the Art Advisory service?

Not at all — connecting collectors with the right artworks is at the heart of what we do.

How can I check whether you carry work by a specific artist?

If you have a specific artist in mind, you can look them up on our artists page.
If nothing comes up, leave us your details. We track all searches on our site and actively reach out to artists our users are interested in. If the artist joins Select, we'll notify you right away.

What does the heart icon next to artworks do?

The heart icon lets you save artworks you love as you browse, so you can easily find them all in one place. To view your saved pieces, click the heart in the main menu. To keep your favourites across devices, we recommend creating an account.

How can I verify the dimensions of an artwork?

The exact dimensions of each piece are listed on the artwork page. Need more detail? Get in touch — we're happy to send additional images to help you visualise the size of the work.

Does the image on the site accurately represent the artwork?

The image shown is a faithful representation of the artwork, though it has no contractual value. We can provide additional photos on request.
If the piece you receive doesn't match your expectations, we sincerely apologise. You have 30 days from delivery to return it.
Feel free to read our client reviews — many collectors tell us the work looks even better in person!

How do I buy art on SELECT?

To buy a piece, click the "Acquire this artwork" button found on every artwork page. You'll be taken to your Cart. After clicking 'Proceed', we'll ask for your delivery details and preferred payment method (card, Paypal, or contact us for bank transfers). Once your payment is confirmed, you'll receive a notification from our payment processor, Stripe. We'll then reach out promptly to confirm receipt of your payment.

Which payment methods are accepted?

All major credit and debit cards (Mastercard, Visa, American Express, etc.), Paypal, and bank transfer.

Is it possible to pay in installments?

Absolutely! Get in touch to learn more: +1 929 605 5377

What happens after my payment is confirmed?

Once your payment goes through, the artwork is reserved for you! We'll contact you promptly to confirm availability and estimated delivery times (typically around 7 days). Together, we'll arrange the most convenient delivery date to your specified address.

When is my credit card charged?

Your card is charged at checkout when you confirm your order. This is when payment is authorised and processed through our payment gateway. If you're using a debit card, please note the amount may be deducted from your balance immediately.

Can I cancel my order?

Yes. Before the piece has shipped, you can cancel your order via email. After shipment, you have 30 days from delivery to request a cancellation. If the work has already been dispatched, your refund will be issued once the piece has been returned to the artist in its original condition.

Having trouble with your order confirmation?

Please don't hesitate to reach out at any time with questions about payment, delivery, or anything else.
Contact: +1 929 605 5377

The safe arrival of your order is our top priority. Every client is supported by a dedicated customer care team available to help throughout the shipping and delivery process.

We partner with professional third-party logistics providers (3PLPs) to ensure your items reach you safely.

Where does Select deliver?

As an international company, we're proud to deliver worldwide.

How long does Select take to deliver my order?

• Orders are typically delivered within 7 to 10 days of purchase.
• For made-to-order items, please allow additional time for production on top of standard delivery.
• Delivery times may vary depending on the origin and destination countries, and whether framing or stretching has been added to your order.

How can I track my order?

• You can track your order using the tracking link sent to you by email, typically 2 to 3 days after your purchase.
• Once available, the tracking link will also appear on your My Orders page.
• Since we work with third-party carriers, the tracking experience may vary slightly between orders. Some carriers offer the option to schedule delivery at your convenience, though this cannot be guaranteed by Select.
• Please note that tracking updates are provided by our third-party delivery partners.

How much does delivery cost?

• Delivery is included in the artwork price.
• Our prices include the following:
• Full insurance. Your order is 100% protected against damage or loss.
• All customs duties, taxes, and document handling.
• Third-party logistics provider shipping costs.
• A dedicated Select customer care specialist to assist you with any questions or issues during shipment.
• You may also opt for White-Glove delivery, carried out by art handling professionals. Additional fees apply for this service.

Taxes & Customs:

• All taxes and customs fees are included in the artwork price.
• In rare instances, the carrier may ask you to pay customs import fees upon delivery. If this happens, please go ahead and pay, then share the receipt or bank statement with your customer care specialist. We'll reimburse the full amount without delay.

Types of delivery services:

You can choose from 3 delivery options:

• Professional Front-Door Delivery

  Your order will be hand-delivered to your building entrance or doorstep by a trusted carrier (DHL, FedEx, UPS). All items are carefully packaged by the artists following Select guidelines.

• White-Glove Delivery

  An art handling professional will manage your delivery. You can select the day and time, and the item will be brought to the room of your choice. It will be unpacked and all packaging removed from your home.

• White-Glove Delivery & Installation

  This includes everything in the White-Glove option, plus your item will be installed (hung if it's a painting) by your art handler.

Where is my order?

• Since we work with third-party carriers, we recommend using the tracking link sent to you by email within 2–3 days of your purchase.
• You can also check your order status via the tracking link on your My Orders page.
• Questions? Call us at +1 929-605-5377.

What happens if my order is lost or arrives damaged?

• If there's an issue with your order, please contact your personal customer care specialist or call us at +1 929-605-5377.
• Photograph the packaging (ideally before opening) and any visible damage to the items. The more photos you provide, the faster we can help.
• Your order is fully insured. If something isn't right, you're entitled to a complete refund — unless you prefer to keep the item and have it repaired or replaced. In that case, we'll coordinate the repair or replacement at no extra cost.
• If you opt for a refund, all return costs are covered by Select.

If an item doesn't meet your expectations, or you've simply had a change of heart, you can request a return up to 30 days after delivery. You may also request an exchange or a refund.

Return Policy

• If for any reason you're not fully satisfied, you may request a return within 30 days of receiving your order.
• If your item arrives damaged, you can request a repair, replacement, or refund within 30 days of delivery.
• Please note that made-to-order items — including commissioned artworks and custom design pieces — are not eligible for return or refund.
• All return costs are covered by Select.

I've changed my mind — how do I return my order?

• Once your item has been delivered, you can initiate a return by contacting your Customer Care specialist at +1 929-605-5377.
• Even if you decide to return an item, we're committed to providing the best possible service.

Does the item need to be shipped back within 30 days of delivery, or just the return request?

Only the return request needs to be submitted within 30 days of delivery. Once we've been notified, you'll be able to return your order at your convenience.

How does it work?

• A member of our Customer Care team will guide you through the return process once your request has been received.
• You'll receive return shipment documents with step-by-step instructions.
• If necessary, we can source restorers on your behalf, liaise with the artists, or arrange your return shipment. Our team is committed to making the process as smooth as possible.

Returns are free:

• We cover all return costs, so returns are 100% free of charge.
• This covers pick-up, shipping, customs, and more.

What is included in the refund?

You'll receive a complete refund, covering the price of your item as well as shipping costs.

Can I return a made-to-order product?

• No, made-to-order products cannot be returned. This applies to commissioned artworks, customised items, and made-to-order design furniture.
• That said, once the commissioned piece is complete and ready to ship, you'll be asked to give final approval based on a photo. As long as it hasn't been dispatched, you can still cancel and receive a full refund.
• Once you approve the order and it ships, it is no longer eligible for return or refund.